BOOKING POLICY

Holidays

Please be aware that I work on my one, so when I take holidays the business is closed. I am away for 6 weeks over 2024-2025.

If after you book you feel unwell and you need to cancel or postpone your appointment, there will be no charge.

If you turn up and are unwell with respiratory symptoms then you will be charged full price.

Cancellations and no-shows

The time that you schedule with me is set aside just for you.

Late Policy

I understand that sometimes life is outside of our control. If you do find yourself running late, please call or message to let me know on 021 0278 1770

So as to not impinge on the appointments that follow yours, the anticipated end time for your appointment will remain fixed. This will mean if you are late, your session will unfortunately be shortened.

Regardless of the length of the treatment experienced, full payment for your booking is expected.

Cancellation Policy

Cancellation fees are necessary to cover the cost of my time. As a small business, my clients are respected and deeply valued. Please show consideration by respecting my policies.

I ask that you give 24 hours notice of cancellation by messaging me through my Facebook business page “Knead Holistic Massage” or, call/text 021 02781770, or using the online booking system.

If less than 24 hours notice is given to cancel or reschedule your appointment you will be invoiced the cancellation fee of half the cost of your massage treatment.

If no notice is given and you fail to turn up to a scheduled appointment, you will be invoiced the cancellation fee of the full cost of your massage appointment.

Gift Voucher Cancellations

If less than 24 hours notice is given to reschedule your massage, your gift voucher will become void.

Same-Day Appointments

When booking an appointment within the next 24-hour period, it is considered fixed, and if changed, cancelled or rescheduled at any point after it is confirmed, the client is responsible for paying the full price of the booking.

Please text me on 021 0278 1770 to ensure the booking has been received if you booked online.

Thanks, Fiona X